Agiito

COMPANY PROFILE

Key staff 

Donna Fitzgerald, chief executive (interim) and operations officer
Steve Banks, chief customer officer
Carl Law, chief technology officer
Amar Sohpal, chief financial officer
Ryan Gray, director of business development
Leanne Fowler, director of account management

Main industry sectors

Construction, engineering, financial and professional services, government and public sector, healthcare and pharmaceutical, manufacturing, oil and gas, retail, telecoms and postal services, transport sector and logistics, utilities

Services in addition to business travel

Consultancy, group travel, incentives, meetings and events, sustainability programmes, traveller wellbeing services, venue sourcing, VIP travel

Type of company

Private limited company. Part of Capita plc   

Awards and accreditations

• Currently accredited to ISO 9001, ISO 14001, ISO 27001 and ISO 22301 and working towards ISO 20121 and ISO 31031
• ITM Achievement Awards, Programme Achiever Individual 2022; ITM Achievement Awards, Programme Achiever Team 2022; ITM Achievement Awards, Service Excellence Team 2022 
• Greenage Sustainability Awards 2023 Sustainability Initiative of the Year – agency (Highly Commended)

Online transactions

76%

Transactions

Air 7% | Hotel 21% | Rail 67% | Car 1% | MICE 1% | Other 3%

Trips

Short-haul 91% | Long-haul 9%

Top destinations

Short-haul: Great Britain, Germany, France, Spain, Ireland 
Long-haul: America, India, South Africa, United Arab Emirates, Canada 

Office locations

Derby and Stockport, Pune, India

Association and network membership

GlobalStar, The BTA, GBTA, ITM, Beam

Full-time equivalent staff

447

Average length of service (years)

10.25 

Average industry experience (years)

15 

ESG/CSR/DEI policies

• Enable future talent through work experience, career development and mentoring
• Buildings are as energy efficient as possible, and use 100% renewable energy
• Net zero by 2035
• Minimise office waste using a circular economy approach
• Transparently report CO2 emissions for all scopes 
• Offset residual CO2 impact post-mitigation through quality carbon credits
• Uphold robust supplier due diligence and govern this throughout the supplier life cycle
• Operate a governance, risk and compliance framework
• Committed to creating an inclusive, engaged and values-driven workplace
• Value the diversity that comes from building teams with different backgrounds and experiences
• Expect everyone the company works with to behave in a way that promotes inclusion and fairness and to speak up if they see any evidence of discrimination in the workplace

GDS

Travelport (Galileo)

Online booking tools

SAP Concur, Vibe

Expense management tools

SAP Concur 

Other technology (I=in-house, T=third-party)

Data visualisation T 
Meetings management I 
Mobile booking app I 
Mobile itinerary app I 
Peer benchmarking I 
Profile management I, T (Umbrella)
Sustainability reporting T 
Travel risk management I, T 

Other technology 

Online MI (Unlocked Data), Optimizely portal & campaign Management, CMAC taxi bookings, Trees4Travel carbon offsetting, TravelTime travel time optimization tool, Venue Directory venue management tool including live availability and instant booking 

Technology strategy 

Combine both off-the-shelf products and proprietary technology to offer the best possible service to customers. All proprietary technology is built in-house by a team of developers, product managers and IT experts across both the UK and India 

NDC content 

Direct connects/NDC for BA, EasyJet, Aer Lingus, Jet2. Additional content via Travelfusion integration 

Biggest innovations of 2022 

Live availability and instant book functionality went live in Meetingspro in November – the first TMC to offer this. Partnership with API developer, TravelTime, to empower meeting bookers with travel time information during the venue selection process. Mobile booking app upgrades: CO2 estimates when booking air and rail, virtual credit card solution and dark mode