BCD Travel Spain / Ávoris  

COMPANY PROFILE

Key people

John Snyder, president and CEO, BCD Travel, CEO, BCD Group (until
1 July 2023, when Stephan Baars takes over as CEO)
Cees Batenburg, global chief financial officer, BCD Travel
Mike Janssen, global chief operating officer & chief commercial officer, BCD Travel
Michèle Lawley, president, Europe
Juan Miguel Morales, retail division managing director, Ávoris (BCD Spain)
Jorge Cruz, executive vice president, global sales & marketing

Main industry sectors

Chemical industries, defence and aerospace, financial and professional services, food, drink and tobacco, healthcare and pharmaceutical, information technology, manufacturing, media and entertainment, mining, music and film touring, oil and gas, retail, shipping and fisheries, transport sector and logistics, utilities

Services in addition to business travel

Consultancy, group travel, incentives, meetings and events, passport and visa services, sustainability programmes, traveller wellbeing services, venue sourcing, VIP travel

Type of company

Private company, owned by BCD Group

Awards and accreditations

• Women Impact Tech 100 List
• SAP Concur Distinguished Partner Award 
• Gold Stevie Award for Best Travel App (TripSource)
• Silver Stevie Award for Most Valuable Service (COVID-19 InfHub)
• Germany’s Best (companies and brands) 2022
• EcoVadis Platinum Outstanding Level
• Advanced level for EcoVadis Carbon Action Module assessment, placing BCD in the top 2% of the 15,000+ companies that have been assessed 
• First global TMC to have science-based target validated by the Science Based Targets initiative (SBTi)
• Silver Step TwIntranet & Digital Workplace award with special recognition within the Microsoft 365 solutions and adoption category (MySource)
• Danish Travel Awards’ Best Business Travel Agency 
• ServiceValue/WELT TV 2022’s Highest Customer Satisfaction in the Business Travel Service Provider category
• SNCF’s Top Travel Agency for encouraging sustainable travel to its employees and clients
• ISO14001 and 45001 certified environment, health and safety management system across all majority-owned markets

 Office locations

Global network spans more than 100 countries

Association and network membership

AFTM, The BTA, DBTA, DRV, FBTA, GBTA, ITM, NBTA, SBTA, VDR, ANVR, ABTA, BATM, DRF, IATA, ITM, NATM, SMAL, SRF, VIRKE

GDS

Amadeus, Sabre. Primary GDS depends on region/country

Online booking tools

Amadeus cytric, GetThere, SAP Concur

Expense management tools

SAP Concur

Other technology (I=in-house, T=third-party)

Air reshopping I, T
Business intelligence I, T
Data visualisation I, T
Disruption management I, T
Hotel reshopping I, T
Meetings management I
Mobile booking app I
Mobile itinerary app I
Personalised trip recommendation I
Pre-trip approval I
Profile management I
Quality assurance I
Sustainability reporting I, T
Traveller tracking I, T
Travel risk management I, T
Unused ticket management I, T

Technology strategy

BCD Travel’s open cloud-based platform delivers tailored, digital solutions to every programme stakeholder. The company builds, buys and partners across its technology portfolio to suit the needs of the business segments and meet changing industry trends. It offers a competitive set of proprietary, cloud-based solutions, built from the ground up, with in-house developers. BCD Travel says it was the first TMC to offer a marketplace of technology partners and provide open access to its data and systems 

NDC content

BCD’s NDC Opt-In Program empowers clients to choose the content strategy that best meets their programme’s needs. If clients decide there is sufficient additional value offered by specific airlines’ NDC content, they can opt-in to access that content

Biggest innovation of 2022

AgentSource is a unified point of sale platform for BCD Travel consultants that consolidates traveller profiles, trip status and multi-category content. When the floodgates opened in 2022 and travel resumed at a higher than anticipated rate, AgentSource allowed agents to work more efficiently and maintain a higher-than-average traveller satisfaction rate