Inntel

COMPANY PROFILE

Key staff 

Douglas O'Neill, CEO
Mark Wheeler, director of finance
Alex Webber, IT director
Anna Snoep, director of operations
Sian Sayward, director of people, partnerships and strategic projects
Kilianne Clegg, head of new business

Main industry sectors

Construction, engineering, financial and professional services, manufacturing, media and entertainment, retail, telecoms and postal services, transport sector and logistics, utilities

Services in addition to business travel

Consultancy, group travel, incentives, meetings and events, passport and visa services, sustainability programmes, traveller wellbeing services, venue sourcing, VIP travel

Type of company

Limited company (Inntel Ltd)

Awards and accreditations

• Silver M&IT Award 2022
• ISO9001, ISO14001
• Greengage EcoSmart
• Investors in People 
• Cyber Essentials Plus
• RSP Licence 
• IATA NDC Level 4
• FSQS certified 
• Disability Confident Employer

Online transactions

86%

Transactions

Air 3% | Hotel 65% | Rail 28% | MICE 3% | Other 1%

Trips

Short-haul 95% | Long-haul 5%

Top destinations

Short-haul: Glasgow, Edinburgh, London, Belfast, Dublin
Long-haul: Johannesburg, New York, Los Angeles, Bahrain, Orlando

Office locations

Feering, Essex

Association and network membership

Advantage Travel Partnership, Focus Travel Partnership, Radius Travel, The BTA, GBTA, ITM, Beam, MIA

Full-time equivalent staff

96

Average length of service

7 years

Average industry experience

11 years

ESG/CSR/DEI policies

• Aim to achieve full operational sustainability covering all areas of ESG and CSR
• Committed to including ESG and CSR considerations into all top-level decision making
• Committed to ensuring supplier base has verified ESG accreditations or policies 
• Supporting clients with measuring, reporting and reducing their environmental impact 
• Committed to working within industry for ESG and CSR topics to be permanent agenda items across all industry boards where we have representation
• Committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination
• Create a working environment free of bullying, harassment, victimisation and unlawful discrimination
• Training managers and all other employees about their rights and responsibilities under the equality, diversity and inclusion policy 
• Make decisions concerning employees based on merit (apart from in any necessary and limited exemptions and exceptions allowed under the Equality Act)
• Review employment practices and procedures to ensure fairness
• Monitor the make-up of Inntel’s workforce 

GDS

Sabre

Online booking tools

LOGiC (proprietary)

Other technology (I=in-house, T=third-party)

Business intelligence I 
Data visualisation I 
Disruption management I 
Hotel reshopping I 
Meetings management I 
Pre-trip approval I 
Profile management I 
Sustainability reporting T 
Traveller tracking I 
Unused ticket management I 

Technology strategy 

Build proprietary tech and hire developers to build new tech 

NDC content 

Travelfusion 

Biggest innovation of 2022 

Launch of Instant Book functionality for simple meetings using the LOGiC Meetings platform. Joined Neurodiversity in Business industry forum