COMPANY PROFILE
Key staff
Chris Thelen, CEO
Julie Cope, group managing director
Rob Cope, chief technology officer
Peter Scarr, vice president European sales
Pam Bridger, chief financial officer
Debbie Matthams, head of event management
Main industry sectors
Charity and not for profit, construction, financial and professional services, healthcare and pharmaceutical, information technology, media and entertainment, music and film touring, oil and gas, sport
Services in addition to business travel
Group travel, leisure travel, meetings and events, passport and visa services, sustainability programmes, VIP travel
Type of company
Privately owned
Online transactions
30%
Transactions
Air 62% | Hotel 20% | Rail 5% | Car 1% | MICE 7% | Other 5%
Trips
Short-haul 75% | Long-haul 25%
Top destinations
Short-haul: Paris, Geneva, Frankfurt, Milan, Madrid
Long-haul: New York, San Francisco, Boston, Los Angeles, Dubai
Office locations
London, Ireland (Cork), USA (Boston, New York, Houston, Los Angeles)
Association and network membership
Advantage Travel Partnership, Focus Travel Partnership, GlobalStar, GBTA, ITM
Full-time equivalent staff
50+
Average industry experience
20 years
ESG/CSR policies
- People – TakeTwo is committed to the rights, development, wellbeing and overall working conditions offered to employees, as well as ensuring the fair treatment of all the people involved in the supply chain. It also contributes to the improvement of the local community through charitable donations and prioritising local suppliers where possible
- Planet – TakeTwo has built an infrastructure around modern, innovative technologies to maximise efficiency of the business, making it eco-friendlier and more profitable. Also, its hybrid approach towards working practices minimises its emissions, energy consumption and carbon footprint
- Profitability – TakeTwo’s competitive growth and profit are essential components towards achieving prosperity. This benefits not only employees and supply chain, but to society in general, as it innovates, pays taxes and creates employment
DEI policy
- TakeTwo does not discriminate based on age, ethnicity, or sexual orientation, disability, or gender
- Education is critical to tackle racism and inequality in the workplace and encourage diversity and inclusion
- TakeTwo invests time and resource into learning and understanding more about individual needs, policies and actionable insights so that it can attract, harness and retain a diverse range of talent across our business
GDS
GDS agnostic
Online booking tools
Serko, SAP Concur, Junction One
Expense management tools
SAP Concur
Other technology (I=in-house, T=third-party)
Air reshopping T
Business intelligence T
Data visualisation T
Disruption management T
Hotel reshopping T
Mobile booking app T
Mobile itinerary app T
Personalised trip recommendation I
Pre-trip approval T
Profile management T
Quality assurance T
Sustainability reporting T
Traveller tracking T
Unused ticket management T
Other technology tools
Proprietary agent-facing modules: Agent Skin which comprises Dynamic Workflow Builder & Policy Engine, SupPersona Record, a data layer that redistributes data components into the booking flow. Jyrney ground transport booking platform
Technology strategy
Procure the best available agnostic third party modular solutions (such as OBT, risk, data, approval, portal) all of which plug into its “powered by Nova” technology eco-system. For agent-facing technology, TakeTwo has developed in-house proprietary applications, fully integrated within Nova
NDC content
Via OBTs SAP Concur and Junction One. Also use an NDC aggregator to handle offline NDC content
Biggest innovation of 2022
Major investment in Nova, TakeTwo’s agnostic technology eco-system of travel management solutions operating on a single global platform. TakeTwo gained TMC Elite status in the SAP Concur Partner Programme. Joined the GlobalStar TMC network and Chris Thelen also became a GlobalStar board director
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