The Spotlight Series 2024:

Travel Management Companies


Published: 19 February 2024


In today's fast-paced business environment, travel management companies play a pivotal role in facilitating corporate travel but, at the same time, can be a source of frustration for buyers and their travellers alike. In this report we delve into the intricate dynamics of the TMC-client relationship, illuminating both the vital contributions and persistent frustrations inherent in this symbiotic partnership.


Plus ça change…
Plus ça change…

Contracts & servicing: The post-pandemic landscape offered corporates and TMCs the chance to reassess historic contract and servicing standards, but does it just remain ‘business as usual’?

Tainted love
Tainted love

Content fragmentation: An increasingly fragmented distribution landscape is driving a wedge between buyers and TMCs

Smart trips
Smart trips

The hype around AI reached a crescendo in 2023 but don’t expect to see the results of TMCs’ investment just yet

In case you missed it...
In case you missed it...

All the key developments from travel management companies in recent months, including M&As, launches and reports